Refund policy

Return & Refund Policy

Last updated: August 6, 2026

EVERLIFE, operated by SNGELLINA MONAE LIMITED (a Single Member LLC registered in the United States), sells digital products (guides, e-books, downloadable materials). This Return & Refund Policy explains how cancellations, returns, and refunds are handled.

Digital Products

Digital products are delivered immediately after payment confirmation. Because these are digital goods delivered instantly, cancellation rights may no longer apply once delivery has started and you have accessed the content.

Cases Where a Refund May Be Considered

A verified technical issue preventing access to or use of the file
An accidental duplicate purchase of the same product
An incorrect charge or payment processing error
Verified fraud or unauthorized transaction

Cases Where Refunds Are Not Available

The file has already been downloaded, accessed, or used (except for verified technical defects)
Change of mind after access has been provided
Signs of misuse, unauthorized sharing, or attempts to obtain the product without payment
Sale items or gift cards

How to Request a Refund

Your order number
The email used at checkout
The product name
A detailed description of the issue
Screenshots or evidence, where applicable

Our team will respond within 1 to 2 business days.

Damages and Issues

Please inspect your order upon reception and contact us immediately if there is any issue accessing the digital product.

European Union 14-Day Cooling-Off Period

If you are a consumer resident in the European Union, you have the right to cancel your order within 14 days without justification. However, this right does not apply once you have started downloading or accessing a digital product, provided you have consented to immediate delivery and acknowledged the loss of your cancellation right at the moment of purchase.

Refunds

If approved, refunds will be issued to the original payment method within 10 business days. Processing time may vary depending on your bank or card issuer.

If more than 15 business days have passed since we approved your refund, please contact us at contact@everlife-group.click.